Warranty on G&G guns

Morfiuss · February 23rd, 2011, 23:12

Anyone has experience warranty work for G&G purchased in calagry. I purchased a gun in calgary and 1 week in the body cracked. The company sent it off for warranty and its been three weeks and no word. I have emailed the company and they said that they have not heard anything from the manufacturer and will inform when they have information.

How long does warranty usually take?

theguy · February 23rd, 2011, 23:13

Where did you buy the gun?

You could also try contacting C.A.S (Canadian airgun supply) I believe they are the ones that are bringing G&Gs into Canada.

Although, sorry to say this, if four weeks have already passed since the purchase, you might be out of luck.

Worst case scenario, go and get yourself age-verified and you will have access to the parts classifieds section here, there are a number of replacement bodies available, plastic or metal.

All the best,
Ben

Morfiuss · February 23rd, 2011, 23:15

I purchased at plastic soldier and Shayne sent it off. I did not contact the manufacturer. I just dont know how this works with airsoft.

theguy · February 23rd, 2011, 23:18

Alright, it sounds like its in the works. Do you know where he sent it?

If it was sent back to G&G in Taiwan, it might take a while. If it was just sent to C.A.S. hopefully you should have a replacement soon.

C.A.S has a 1-877 number on their website, you could try calling them and asking how long warranties usually take

http://www.canadianairgunsupply.com/

Sorry we can't help you more, airsoft warranties are a rare thing, especially in Canada.

Morfiuss · February 23rd, 2011, 23:20

The info is great. Thank you.

theguy · February 23rd, 2011, 23:23

No problem, good luck resolving your issue.

baker_Jeff · February 24th, 2011, 00:00

It would have been sent back to CAS. What kind of gun was it? M4, it should be done. If it was an AK, you'll be waiting a long time, they don't have any replacement AK bodies at the moment.

Morfiuss · February 24th, 2011, 00:30

It was an M4 CQB. Should I just contact CAS myself?

Conker · February 24th, 2011, 00:47

If it was sent thru the retailer... not really.

Morfiuss · February 24th, 2011, 20:52

Here is the info i received.

When product comes in for repair, they all get worked on in the order they were received. Repair process can take up to 4-6 weeks and once your product has been diagnosed, repaired, shipped or any fees you may need to pay, your retailer should be in contact with you.*

If you are needing more detailed information you must have Plastic Soldier follow up directly with our Tech department for further status updates.

TokyoSeven · February 24th, 2011, 20:58

Well you said you've been waiting about three weeks, just sit tight a little longer. Hopefully its back in your possession soon enough.

Danke · February 24th, 2011, 21:06

I would say celebrate the fact you have any sort of warranty back up at all!

Morfiuss · February 26th, 2011, 01:02

Quote:

Originally Posted by Danke

I would say celebrate the fact you have any sort of warranty back up at all!

Im actually super happy and thankful today. Shayne informed me that my gun will be back early next week. Woot woot.

Morfiuss · March 11th, 2011, 23:06

Just an update. It only took less than a month for my warranty to return. Thanks Shayne from Plastic Soldier for the great service.

theguy · March 11th, 2011, 23:16

Glad to hear your got your rifle repaired!

Thanks for following up

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February 23rd, 2011, 23:12	#1
Morfiuss Trader rating Join Date: Nov 2010 Location: Calgary	Warranty on G&G guns Anyone has experience warranty work for G&G purchased in calagry. I purchased a gun in calgary and 1 week in the body cracked. The company sent it off for warranty and its been three weeks and no word. I have emailed the company and they said that they have not heard anything from the manufacturer and will inform when they have information. How long does warranty usually take?

February 24th, 2011, 00:00	#7
baker_Jeff Trader rating Join Date: May 2008 Location: Edmonton, AB	It would have been sent back to CAS. What kind of gun was it? M4, it should be done. If it was an AK, you'll be waiting a long time, they don't have any replacement AK bodies at the moment. __________________ Founder of Capital Airsoft in Edmonton Out of the Game 04/22/16

February 24th, 2011, 00:47	#9
Conker Trader rating Join Date: Jan 2007 Location: Canada / Ireland / USA	If it was sent thru the retailer... not really. __________________ WTS: King Arms/Madbull Mk18 Mod1 - VFC Mk17 SCAR-H midcap mags, FDE - VFC Mk17 SCAR-H + PWS rail, FDE WTB/WTT: CSOR gear, BFG, Tyr, Crye, etc

February 23rd, 2011, 23:15	#3
Morfiuss Trader rating Join Date: Nov 2010 Location: Calgary	I purchased at plastic soldier and Shayne sent it off. I did not contact the manufacturer. I just dont know how this works with airsoft.

February 23rd, 2011, 23:20	#5
Morfiuss Trader rating Join Date: Nov 2010 Location: Calgary	The info is great. Thank you.

February 24th, 2011, 00:30	#8
Morfiuss Trader rating Join Date: Nov 2010 Location: Calgary	It was an M4 CQB. Should I just contact CAS myself?

February 24th, 2011, 20:52	#10
Morfiuss Trader rating Join Date: Nov 2010 Location: Calgary	Here is the info i received. When product comes in for repair, they all get worked on in the order they were received. Repair process can take up to 4-6 weeks and once your product has been diagnosed, repaired, shipped or any fees you may need to pay, your retailer should be in contact with you.* If you are needing more detailed information you must have Plastic Soldier follow up directly with our Tech department for further status updates.

February 24th, 2011, 20:58	#11
TokyoSeven Red Wine & Adderall Trader rating Join Date: Oct 2005 Location: Saskatoon, SK	Well you said you've been waiting about three weeks, just sit tight a little longer. Hopefully its back in your possession soon enough. __________________ "Its only a little bit on fire"

February 24th, 2011, 21:06	#12
Danke Prancercise Guru Trader rating Join Date: Oct 2007 Location: Danger Zone	I would say celebrate the fact you have any sort of warranty back up at all! __________________ Airsoft, where nothing is hurt but feelings.

March 11th, 2011, 23:06	#14
Morfiuss Trader rating Join Date: Nov 2010 Location: Calgary	Just an update. It only took less than a month for my warranty to return. Thanks Shayne from Plastic Soldier for the great service. __________________ My Trade Rating http://airsoftcanada.com/itrader.php?u=55278

Warranty on G&G guns

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