Airsoft Canada > iTrader Rating Summary #63,482			User Name Remember Me? Password

	Rating Summary	Options	From	Date
	CanadaPost screwed up. Bagger was horrible on comms, uncooperative 2 solve issue		Seller Conker(86)	August 30th, 2015

August 30th, 2015, 00:42 Conker

CanadaPost broke the item. Instead of getting in touch with me, he immediately opened a PayPal dispute and went to whine on a public forum (AirsoftCanada Facebook group) rather than trying to sort it out. Among other things, he accused me of being responsible for the damage because allegedly packing improperly - I sent the triangle sight in a bubble mailer, which should've been more than enough for a solid metal part like that. He didn't return my PMs asking for additional information to allow me to fill a damage claim with CanadaPost. That is, until I chimed in on his Facebook thread for my defense. That made him act and he finally sent me the info. I was able to file the CanadaPost claim within 24h of getting his missing info, and provided him the information about the claim, promising him full refund as soon as I'd get CanadaPost funds. He did not answer. As I was waiting for CanadaPost to process the claim, he escalated the PayPal dispute to a claim, flat out lying by justifying his action on the form saying I had ignored him (I did not answer the PayPal claim as there was no way for me to say "yes, I'll refund as soon as CanadaPost refunds me"; I could either agree and pay immediately or decline and turn it into a claim). That was a lie, as I had kept him updated about the CanadaPost claims and my intentions over PMs. I asked for clarifications as to why he escalated it over PMs, which he ignored. I tried to offer to refund the item's value immediately, despite my conviction that I was not responsible. He didn't answer my messages but quickly declined the PayPal refund offer. This decline sent the case to PayPal for review. I again tried to message him to find an arrangement, which he did not reply to. Shortly thereafter, I got a message from CanadaPost saying they had ruled in my favor and accepted their responsibility in the damage. I immediately messaged Bagger saying I could refund him immediately (despite the fact I hadn't gotten the CanadaPost cheque yet, but at that point I wanted this drama solved), but that to do this I needed him to cancel the PayPal claim as he had already refused the partial refund. That promise of money did make him move and he did cancel the case a couple hours so I could refund him, which I did the next day (not without having a message within a few hours requesting his 21$ back). That's the only part of that ordeal I could say I really had his "cooperation". -- For context, I was back just recently from a study abroad stay and was thus very low on funds refunding various debts. That is why I was low on funds and not willing to go out of pocket to refund something I was clearly not responsible for, a belief that was confirmed when CanadaPost took the blame for the damage.

September 2nd, 2015, 22:43 Conker

He's just left what is largely retaliatory feedback here: http://airsoftcanada.com/itrader_det...=63505&u=16125 For the record, the shipping "overcharge" was a bit under $2 and a simple difference between the CanadaPost estimated cost, and the reduced online cost that I paid through PayPal's shipping system.

September 3rd, 2015, 10:22 Bagger

For the record, instead of taking responsibility for improperly packaging the item, you blame it on Canada Post. When you are a seller, you have to take full responsibility for what you sell, even if it means paying out of pocket, never leave the customer hanging. You say I didn't return your PMs for additional info, I replied immediately upon viewing your message, besides which all the ifo you already had when i sent you the mailer info. As for me escalating the claim, it was because i had waited a week with no response from you, only once i escalated it did you reply. Yes you did try to "Partialy" refund me $7, out of the total, but sorry partial refunds do not cut it, and no you did not refund me the next day, it was 2 days later after several PMs asking you to.