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Old April 2nd, 2010, 09:29   #46
kalnaren
 
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Originally Posted by Rock 'N' Roll Outlaw View Post
There is, the reviews in the AV section act as that. If people would do their research they would have known our feelings a bout shootsoft.
+1.

You n00bs really need to start doing your research. There is TONS of information on ASC. Take a few hours and just look through the different sections -you don't have to read everything, but know what's available. Oh, and just because a handful of people have given a retailer glowing reviews doesn't invalidate the several dozen who didn't.
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Old April 2nd, 2010, 09:35   #47
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Originally Posted by kalnaren View Post
+1.

You n00bs really need to start doing your research. There is TONS of information on ASC. Take a few hours and just look through the different sections -you don't have to read everything, but know what's available. Oh, and just because a handful of people have given a retailer glowing reviews doesn't invalidate the several dozen who didn't.
Especially the reviews made available on the actual site in question. I cant believe people still fall for that shit. Those are the kind of people you could probably sell the moon to, night after night.
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Old April 2nd, 2010, 12:07   #48
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Location: back on 15 of April!!!... Viva Cuba!!
3 dozens on more than 3000 customers that nothing!

I'm very suprise if you did not have answer from the customer service, please send me a PM I will give the information to the person in charge of the customer service!

shootSOFT have grow so fast in the last few month we have hire 2 mores persons to help us, and soon it with be a street Store, and than a AIRSOFT ARENA!!!

Christian
shootSOFT
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Old April 2nd, 2010, 13:20   #49
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Originally Posted by LeGROS View Post
3 dozens on more than 3000 customers that nothing!
You are correct, from a mathematical standpoint. From at customer service standpoint, it is an UNACCEPTABLE number. It should be 0 or the smallest number possible of RESOLVED issues.
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Old April 2nd, 2010, 13:38   #50
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Originally Posted by Cobrajr122 View Post
You are correct, from a mathematical standpoint. From at customer service standpoint, it is an UNACCEPTABLE number. It should be 0 or the smallest number possible of RESOLVED issues.
No kidding.

Honestly, those 3 dozen whom got screwed should have been passed on to someone who would take the issues and deal with them. Not following up on customer service is how you lose business and reputation. Basing your service on just out weighing the bad with good is a terrible way to deal with things.
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Old April 16th, 2010, 11:57   #51
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Originally Posted by Cobrajr122 View Post
You are correct, from a mathematical standpoint. From at customer service standpoint, it is an UNACCEPTABLE number. It should be 0 or the smallest number possible of RESOLVED issues.

damnit, just ordered an l96 (370$) from them, that was 9 days ago, was expecting it to arrive sometime today, but never even got a tracking number? Getting a bit nervous, will have to wait it out, hope everything pans out.
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Old April 16th, 2010, 14:52   #52
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Originally Posted by devodka View Post
damnit, just ordered an l96 (370$) from them, that was 9 days ago, was expecting it to arrive sometime today, but never even got a tracking number? Getting a bit nervous, will have to wait it out, hope everything pans out.
Youve been here for 3 years now? You should have known better.
Have you even looked at their website? 20 days till they ship it. Ie. you wont get a tracking number unless its shipped.

The newbs i can understand... but you? Cmon people do some damn research. Your inability to do any research for yourself is not going to make anyone WANT to spoon feed you.

As for Legros, Considering all the allegations against you, I think a PR campaign in the form of posts every page or two isnt going to really help you. A response or attempts to find a solution would. I would clean up your act and get your shit sorted if you want to repair the damage to your reputation. Its obvious that what your doing now is not working for the general airsoft community.

2000 guns sold? but how many are from repeat customers? How many of those are vets? And how many of those are uniformed newbies who dont know any better? If you recall, I once attempted to purchase a gun from you (back when you were selling better quality stuff on asc), while I got lots of promises from you, I never got any results. Instead of leaving you bad feedback (as the transaction never took place), I was courteus enough to just let it drop and spend my money elsewhere. Walk in store or not, people dont forget shit like that. I know I wont.
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Last edited by DarkAngel; April 16th, 2010 at 15:02..
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Old May 6th, 2010, 20:11   #53
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i am in the same boat i ordered a tokio-marui vsr-10 on Feb 15 that cost me $206 so after 3 days i asked him why my order wasn't shipped yet he said it was back ordered i asked again in April and he said the same thing and says he doesn't know when my order will be back in stock due to delays.
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Old May 6th, 2010, 20:15   #54
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Originally Posted by popotete View Post
i am in the same boat i ordered a tokio-marui vsr-10 on Feb 15 that cost me $206 so after 3 days i asked him why my order wasn't shipped yet he said it was back ordered i asked again in April and he said the same thing and says he doesn't know when my order will be back in stock due to delays.
So demand a refund.
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Old May 6th, 2010, 20:20   #55
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Originally Posted by popotete View Post
i am in the same boat i ordered a tokio-marui vsr-10 on Feb 15 that cost me $206 so after 3 days i asked him why my order wasn't shipped yet he said it was back ordered i asked again in April and he said the same thing and says he doesn't know when my order will be back in stock due to delays.
You might want to ask for your money back man. A third of a year to get a rifle in is unacceptable. Delays are not your problem, these are businesses and as you are paying them to provide a service you need to stand up for your rights. Take your money, get age verified and seek another retailer though the retail section.

I mean, the guy has time to travel to cuba but not secure your order and its great that he has new employee's but in the month + since he hired them your still sitting with nothing but your metaphorical johnson in your hand wondering whats going down.

Good luck.

a wise man I know once said, Deeds not words.

Last edited by Rugger_can; May 6th, 2010 at 20:23..
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Old May 6th, 2010, 20:30   #56
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Oh god, Shootsoft selling full black G&G's. :banghead:
Although they are still plastic, this is bad, I know Buyairsoft is doing this too.
Looks like Buyairsoft and Shootsoft want to ruin airsoft by selling AEG's to little kiddies, who's mommies pay for the guns. Then somehow think its a good idea to go play in a forest "away from people". Its bad enough they had halfbreeds, but now that they have Full plastic black, this is bad. Very Bad.
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Old May 6th, 2010, 20:35   #57
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I purchased an Mp5 for a friend through them, and it was 20 days till shipment and I got it. Took it down and upgraded and my friend is happy. That was last year and now another friend has gone ahead and ordered a rifle from them. No problems yet, but I can tell you that in both situations I strongly recommended they choose another retailer. Me buying from them was simply due to the lack of stock elsewhere and the impatience of a close friend. I have no experiences that are negative but I get the chills everytime I hear the name.
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Old May 6th, 2010, 20:35   #58
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Exclamation I Ordered From Them!!!

i ordered from shoot soft in february i still havent recieved my order
they say there backorderd and dont know when my gun will come in!!!
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Old May 6th, 2010, 20:42   #59
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Quote:
Originally Posted by popotete View Post
i ordered from shoot soft in february i still havent recieved my order
they say there backorderd and dont know when my gun will come in!!!
Thanks for the update, many of use where wondering if the status of your order changed in the last 20 minutes.


Seriously though. Like a few have already said. Get your money back. Get age verified. Seek another retailer.

cheers.
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Old May 6th, 2010, 20:43   #60
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Quote:
Originally Posted by scurvythepirate View Post
Oh god, Shootsoft selling full black G&G's. :banghead:
Although they are still plastic, this is bad, I know Buyairsoft is doing this too.
Looks like Buyairsoft and Shootsoft want to ruin airsoft by selling AEG's to little kiddies, who's mommies pay for the guns. Then somehow think its a good idea to go play in a forest "away from people". Its bad enough they had halfbreeds, but now that they have Full plastic black, this is bad. Very Bad.
Just what we need, 5 year olds running around on the streets of Toronto playing airsoft without goggles.
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