Airsoft Canada
https://blackblitzairsoft.myshopify.com/

Go Back   Airsoft Canada > General > General
Home Forums Register Gallery FAQ Calendar
Retailers Community News/Info International Retailers IRC Today's Posts

Warranties

:

General

Reply
 
Thread Tools Search this Thread
Old October 5th, 2009, 12:23   #1
m102404
Tys
 
m102404's Avatar
 
Join Date: Apr 2006
Location: Toronto
Warranties

I've been asked a couple of times why airsoft stuff doesn't come with warranties. To me...it just seems like a huge risky hassel, but after a couple of more in-depth discussions...I'm kind of wondering if it wouldn't be possible.

**NOTE**
I'm not bringing this topic up because I personally want to start doing this as a private business...it came up more from a business discussion with a retailer and some end-customers. Improving service, adding value and distinguishing one self...blah, blah, blah
********

Here are my questions to the general community:
1. What to cover?
Typically warranties exclude wear&tear from regular use. They typically cover deficiencies with parts/assembly. However, for airsoft AEGs/GBBs...the wear and tear is a good bit of why things go south.

Other warranties cover the item for a specific time period or amount of usage. That's typically offered when both the parts and the assembly are held to a given quality level. With out of the box AEGs...that's at least a somewhat predictable starting point, but once it's cracked open...who knows? Once it's used....who knows how much use it actually gets?

2. What would it be worth?
Factoring in #1 above, what would someone pay to have their AEG/GBB warrantied for a given period of time (and how long would that be)? 20-30-50% the cost of the item?

3. Would everything be inclusive in the warranty?
With some warranties, the customer is expected to pay for the shipping costs to get the item to the warrantor...and the warrantor covers the cost back to the customer.

Other times shipping costs both ways are covered by the warrantor, but that typically drives up the cost of the warranty (included into the base price of the item or applied after sale).

Some warranties exclude certain parts (i.e. consumables), focusing the warranty on predictable, reliable components.

4. What would void a warranty (re. airsoft stuff)?
Since there's no way to know how much it gets used...there's no way of monitoring excessive use (i.e. hold down the trigger for a 4000rnd burst or bust).

Would end-user applied "upgrades"/"modifications" void a warranty? If someone swapped their M4 grip...is that the same "cosmetic" upgrade as someone swapping on a different stock? If someone hangs a steel 203 launcher on a plastic M4...does that put undue stress on the body of the rifle?
m102404 is offline   Reply With Quote
Old October 5th, 2009, 12:57   #2
The Saint
 
The Saint's Avatar
 
Join Date: Jan 2005
Location: Quebec
A lot of airsoft guns from non-Chinese-cloners come with warranties against manufacturing defect.

On the warranty side, business can get a rough approximation of coverage start based on date of purchase/delivery.

No one covers things like wear through use, or structural damage.
__________________
"The Bird of Hermes is My Name, Eating My Wings to Make Me Tame."
The Saint is offline   Reply With Quote
Old October 5th, 2009, 13:18   #3
safx
 
safx's Avatar
 
Join Date: Nov 2005
Location: Toronto [Uptown]
Great idea Tyson!

Why don't you get the ball rollin'
by offering a guarantee on your
services that extends beyond
you handing off the gun and
walking away with the cash?
__________________
Retired Freedom 35
safx is offline   Reply With Quote
Old October 5th, 2009, 13:32   #4
aZn_triXta07
 
aZn_triXta07's Avatar
 
Join Date: Nov 2005
Location: Toronto, Ontario
Man ... I can see alot of people abusing said 'warranties'

It's going to cost retailers more $$$ and time, having to have people look after such cases and all, howabout the retailers who are sole proprietors? There's only so much they can do and just keeping track of orders and sending them out on time is alot to begin with.

Even for the ones who operate their business on a full-time basis it's alot.
__________________
aZn_triXta07 is offline   Reply With Quote
Old October 5th, 2009, 14:02   #5
DonP
 
DonP's Avatar
 
Join Date: Jul 2002
Location: Edmonton, AB
I like the idea but I think it will have some serious challenges.
  • Airsofters are a cheap bunch
  • Warranties increase costs
  • The only reasonable warranty is against DOA
  • Any kind of "use / abuse" warranty is asking for trouble due to the nature of how the product gets used (upgrading, wear and tear, etc).
It is one thing for, say, SureFire to offer a lifetime warranty for their hard use products. But they're not selling what are basically plastic toys.

Last edited by DonP; October 5th, 2009 at 14:05..
DonP is offline   Reply With Quote
Old October 5th, 2009, 14:23   #6
Con Murder
 
Con Murder's Avatar
 
Join Date: May 2009
Location: Lethbridge Alberta Canada
I think this would be a great way for the uninformed to screw around. I can see guys who have no experience sending things back, with only a dead battery (or one that isn't fully charged).
You'll get noods saying "It hooks left, and thats a cybergun they should work perfect".

Now if we really wanted to get better service I think our gun docs should have access to better training, tools and parts. I think my upgrades would be about 40% of my guns cost, so about standard for warranty.
__________________
Con Murder
Dark Rhino
L.A. Airsoft
Con Murder is offline   Reply With Quote
Old October 5th, 2009, 14:37   #7
wildcard
 
wildcard's Avatar
 
Join Date: Dec 2001
Location: In my man cave
Send a message via MSN to wildcard Send a message via Yahoo to wildcard
This would exclude AEG/GBB grim reaper like me and poncho
__________________
wildcard is offline   Reply With Quote
Old October 5th, 2009, 14:56   #8
Moderate
 
Moderate's Avatar
 
Join Date: Nov 2004
Location: Under a Bridge
"We apologize for the defective product, we'll send it back to get a replacement."

2 weeks later...

"Sorry, your replacement was seized."

I personally think that warranties in relation to airsoft is just plain ridiculous. There are too many factors concerning the wear and tear of guns, to be able to offer any kind of serious warranty. I was recently contacted by an unnamed member of ASC for a refund of $300 for a broken gun I sold 6 months ago as is...and I'm not even a retailer.

With the recession in full force these days, the last thing we need is a new warranty being offered by our retailers...there are people out there just ready to scam the system. There is already enough hassle and stress involved with selling airsoft, no point in causing another fiasco that will put more retailers out of business.
Moderate is offline   Reply With Quote
Old October 5th, 2009, 15:02   #9
cbcsteve
Nice Guy
 
cbcsteve's Avatar
 
Join Date: Feb 2008
Location: Markham
Quote:
Originally Posted by Con Murder View Post
I think this would be a great way for the uninformed to screw around. I can see guys who have no experience sending things back, with only a dead battery (or one that isn't fully charged).
You'll get noobs saying "It hooks left, and thats a cybergun they should work perfect".
That actually does happen, at the Airsoft stores in P-mall and Splendid China tower. I know Peter from his Airsoft shop and I see noobs coming in every once in awhile bringing back things because its broken.

But in actuality it was just a battery or motor that died but they wanted a full refund for a very easy fix. One time a guy came in and said his gun was not working cause the BBs were hooking upwards.... But it was actually just the hopup set way too high.

Paintball Pro-shops seem to have a good system on their warranties

- They don't offer full refunds
- Offer store credit and exchange
- Warranty is for one month only for factory defect but not on wear or use or structual damage
- Warranty for a year in which if anything goes wrong they can take it in and fix it under a reduce cost if you bought the gun from them
__________________
- Pistolero Steve -

cbcsteve is offline   Reply With Quote
Old October 5th, 2009, 15:10   #10
KoolAidMan
 
KoolAidMan's Avatar
 
Join Date: Oct 2005
Location: Toronto,Ontario
Quote:
Originally Posted by DonP View Post
[*]Airsofters are a cheap bunch
I don't think airsofter are cheap i think it has more to do with us having to pay double to triple on the actual retail price down south.

if we were to have that pricing and complain then that would be cheap.
__________________
OOOOHHHH YEAAAHHH

Quote:
Originally Posted by pusangani View Post
lol why is it that every single fucking underaged kid that comes thru here happens to have some private land to play on when accused of playing in public
KoolAidMan is offline   Reply With Quote
Old October 5th, 2009, 15:16   #11
cbcsteve
Nice Guy
 
cbcsteve's Avatar
 
Join Date: Feb 2008
Location: Markham
Actually Contrary to popular belief Airsofters are still cheap even for the cheaper clear guns people will still try to find benefits out of the warranty system which is what I have seen in my first hand experience at those Airsoft Cleargun shop in Splendid China Tower

But then again my experience in it is a bit skewed since most of the shoppers that come to that shop are Cantonese which in our culture its expected that negotiations of price will occur. Those who have been to PMALL know this, not everything there is set in stone, bring a Cantonese friend with and you may even get a discount.
__________________
- Pistolero Steve -


Last edited by cbcsteve; October 5th, 2009 at 15:19..
cbcsteve is offline   Reply With Quote
Old October 5th, 2009, 16:00   #12
Styrak
 
Styrak's Avatar
 
Join Date: Jan 2007
Location: Saskatoon, SK
Send a message via MSN to Styrak
The only thing I offer is a test before I ship it out. Sometimes I test fire guns just to see if they will cycle before I sell them.
__________________

Airsoft Sales and Repair/Upgrade Services
Styrak is offline   Reply With Quote
Old October 5th, 2009, 16:05   #13
Con Murder
 
Con Murder's Avatar
 
Join Date: May 2009
Location: Lethbridge Alberta Canada
[QUOTE=cbcsteve;1077974] not everything there is set in stone[QUOTE]

I love the open market methods our friendly country gets with the surge of new citizens.
__________________
Con Murder
Dark Rhino
L.A. Airsoft
Con Murder is offline   Reply With Quote
Old October 5th, 2009, 16:10   #14
Amos
 
Amos's Avatar
 
Join Date: Aug 2006
Location: Tokushima, Japan
Send a message via MSN to Amos
I use to offer a very limited warranty.

If the buyer wished, I would test fire the gun before shipping it... If the gun worked before I shipped it, I would give the buyer a few days from when they received it to test everything out...

Only complaint I ever got was "The gun doesn't shoot" but that's because some one was trying to cycle a 400 FPS G&P with a 8.4 600mah NICD that was charged with a "blue box of death"

But... other types warranties... Not a chance in hell. There's far too much that can go wrong on the user-error side... and it's difficult to determine if the it was user error or not. (using a 10.8V battery and walmart BB's in a high end gun.. ect ect ect)
__________________
Custom Builds:
FA3674U
Krinkov
G3SD6
Amos is offline   Reply With Quote
Old October 5th, 2009, 16:27   #15
Con Murder
 
Con Murder's Avatar
 
Join Date: May 2009
Location: Lethbridge Alberta Canada
Exactly Amos, I say save your warranty money for the gundoc if shit happens (and it does). I work on my gun and a few friends, they know what I know and thanks to ASC that means proper airsoft upgrades and wonderfull trouble shooting when things jam. But most importantly we know that chinese clones fail along with monkey metal and chinese plastic fantastic!
__________________
Con Murder
Dark Rhino
L.A. Airsoft
Con Murder is offline   Reply With Quote
ReplyTop


Go Back   Airsoft Canada > General > General

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


Airsoft Canada
https://blackblitzairsoft.myshopify.com/

All times are GMT -4. The time now is 02:38.


Powered by vBulletin® Version 3.8.10
Copyright ©2000 - 2017, vBulletin Solutions, Inc.