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gungas.com not responding to my emails

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Old July 18th, 2008, 14:13   #1
Cobrajr122
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gungas.com not responding to my emails

i hate doing this type of stuff, but it seems to be what gets the results, sadly.

I placed and order over 24 hours ago and sent the EMT along with the password and order number to the proper emails.

Around 6 hours past the placement of the order I sent an email asking what was taking so long to accept the EMT. i have yet to receive a response to that email or a second one I sent more recently.

As I said, I HATE doing this type of stuff. i can understand taking more then 1 business day to accept a payment, but the lack of response to my emails is concerning.

Sorry if I upset anyone, and just in case I went to town and grabbed one of these before posting this.

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Old July 18th, 2008, 14:15   #2
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24 hours isn't all that bad. Give it some time and if they don't accept your EMT just cancel it, you should have that option in your online account. Or, if you're really concerned, cancel the EMT now.
They'll see that it was cancelled when they go to accept it and question it, you should get a response right smart if that's the case.
Think of it this way, you haven't been burned for any money yet so you're still up one. If you don't get a response stop the transfer til you get some good communications with them.

You're buying something from a store clerk. You put your product on the counter, he/she rings it through and tells you the price. You put the money on the counter and they walk away (for some reason).
A bit rude? So you take your money back and walk out (leaving the product of course). Same idea. Money's still your's.
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Last edited by Fly 9; July 18th, 2008 at 14:22..
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Old July 18th, 2008, 14:19   #3
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How long past 24h did you send that EMT? Often I've noticed that it takes a few for the EMT to arrive at the receiver's end.

It is also customary to allow 24h or so for a reply to e-mail. Unless you had sent that EMT more than 30h ago, you're jumping the gun. GunGas is not a large corporation - they're a small operation busy fulfilling orders. Give it a little time.
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Old July 18th, 2008, 14:44   #4
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Depending on how large the payment was, the bank could be holding it too. Happens sometimes.
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Old July 18th, 2008, 15:03   #5
Cobrajr122
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Its been 27 hours since the EMT was sent. And yes, it WAS sent, the benk is not holding it.

And fly 9, The thing is, its not the money I'm concerned about, the product I ordered is a must for the the use of my new GBB

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Originally Posted by Cobrajr122 View Post
I can understand taking more then 1 business day to accept a payment, but the lack of response to my emails that is concerning.

Last edited by Cobrajr122; July 19th, 2008 at 12:38..
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Old July 18th, 2008, 15:21   #6
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Has the EMT been accepted? If it's been sent but not accepted than I'd give them some more time. If they took your money they should definitely be responding to emails though. Also, gungas.com is run by airsoft-innovations.com if I understand correctly. They are very reputable and will get back to you.
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Last edited by dpvu; July 18th, 2008 at 15:23..
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Old July 18th, 2008, 15:27   #7
Cobrajr122
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The EMT has not been accepted, but confirmed sent by my bank.

i know it is run by AI, that's why i was so concerned by the lack of response after all the great things i have read about them.
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Old July 18th, 2008, 15:31   #8
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If it hasn't been accepted by gasguns.com then they haven't taken your money and you have nothing to worry about. They'll get back to you as soon as they can.

They haven't accepted the EMT either so that suggests that they're busy at the moment. Do you really need this THAT soon?
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Old July 18th, 2008, 15:49   #9
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Here's an explanation.

HE MIGHT HAVE A FUCKING LIFE

>:/

Fuck, I hate when people freak out when they don't get immediate responses like the world is at their beck and call. Sorry to snap and all that, but show some fucking patience.
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Old July 19th, 2008, 12:40   #10
Cobrajr122
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now 48 hours since EMT was sent and 42 from Email... can I complain now janus?

Quote:
Originally Posted by Endymion View Post
GunGas is not a large corporation - they're a small operation busy fulfilling orders. Give it a little time.
the use of such a website with the ordering system would lead people to believe otherwise.
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Old July 19th, 2008, 12:47   #11
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I waited a week after EMT was sent before they actually shipped my package. It took them a good 4-5 days before they accepted the EMT, and then another few days before they shipped it out. But I'm very pleased with service and product. A+ to Carl and his gang
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Old July 19th, 2008, 12:50   #12
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I have waited 72 hours + to accept an EMT, He could be out of town Etc.
In some cases if there is a problem with an item I will not accept an EMT until further direction has been received. Cut them a little slack, This is a very, very busy time of the year.
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Old July 19th, 2008, 12:54   #13
Cobrajr122
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Quote:
Originally Posted by Cobrajr122 View Post
I can understand taking more then 1 business day to accept a payment, but the lack of response to my emails that is concerning.
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Old July 19th, 2008, 12:54   #14
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Just because it's an ordering system doesn't mean it's a large corporation with a large capacity. Airsoftparts.ca has a great cart/ordering system and that is one guy behind the scenes stocking, shipping, answering emails etc.

If you're so dissatisfied with not getting a reply within 2 days, cancel your order and cancel your EMT and get your goods somewhere else. We're telling you that the people there are good and will come through. They are some of the most reputable people in the community and they are just busy right now or could even be having technical issues with their email. It's not like they are ignoring just you for some reason.

In any case, it's the weekend and even if they processed your order, it can't be shipped until Monday. There's no point in complaining about it now.

These people are busy. Answering emails (especially in a large volume) takes time! And you're not even sure they READ it yet.
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Old July 20th, 2008, 19:16   #15
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Quote:
Originally Posted by JanusDP View Post
Here's an explanation.

HE MIGHT HAVE A FUCKING LIFE

>:/

Fuck, I hate when people freak out when they don't get immediate responses like the world is at their beck and call. Sorry to snap and all that, but show some fucking patience.
LOL That was funny.
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