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Buyairsoft.ca - Customer service horror.

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Old October 23rd, 2007, 22:51   #1
Azriel_Strife
 
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Thumbs up Buyairsoft.ca - Horrific issues resolved!

***Iv'e modified my post because a few details were not accurate, all dates are now accurate.***

Okay, I'm gonna take a moment and review my experience with Buyairsoft.ca because it was a bad one.

Is starts like this. I was browsing thru their selecetions looking for a half descent gun to buy my buddy for his birthday. I ended up getting him the Tactical Force TF7, I must say that it's held up very well for the last month and a bit. I decided I would get myself a CO2 airsoft pistol just as a half assed sidearm to my Kraken (CY.02 Gearbox and 370FPS with.2's) while I was at it and save some shipping. I also ordered a speed loader and a laser. I made my order and the package got to my house in good time 4-5 days.

Took all the stuff out of the box, the TF7 worked flawlessly, the laser worked as expected for 20 bucks (good enough for a pistol), and the speed loader worked too.

The CO2 pistol itself (swiss arms, P2022 CO2) had a large crack in the body and the magazine leaked co2 until it was empty. Took about 5 minutes to empty a brand new cylinder with no shots fired. As far as I'm concerned the crack alone was rediculous, the gun was SOLID, it had to be treated pretty bad to crack like that. So I emailed them immediately about this, only minutes after receiving my package.

Problem #1 occured when I emailed them about the faulty product. I sent 3 emails to them, it was 5 days from the first email I sent before I got a reply.

Problem #2 occured after they emailed me back the info. They gave me the address to ship it to, said to send it back C.O.D. That was all well and good. I sent them the package and it got to Red Deer Tuesday the 9th. I figured I'd have the gun back that week no problem, it's only 2 days to Red Deer with standard shipping. Boy was I wrong, they didn't pick the gun up from their post office until Thursday the 11th. Man was I pissed.

Problem #3 was when I assumed it would get sent out on that same Thursday. I was wrong again. It was sent Friday the 12th. So it should have been here Friday the 19th at the latest. It never showed up.

Problem #4 occured when I emailed them about it not showing up on the 19th. It took until october 24th for them to respond to this. They stated that it was sent out on the 12th, and sent me a receipt of this. My product not showing up is definitely in Canada Post's hands.

One other thing that bothers me, there is absolutely no contact information on their website other than a form you fill out. They do have info@buyairsoft.ca, but Iv'e waited days for a reply from that address. kinda seems fishy having no contact details. I'd like to be able to talk to the guy I'm giving my money to.

I must say that the tardy replies and all this waiting was a less than good experience. They lost alot of customers through this ordeal. All my Club members know of this mix up. However, they did in the end come through for me and send me a little something extra. I got a P90, and a Camo Tac Vest for my trouble.

I am going to inform my group members that they did in the end come through, but it is still no excuse for the service I received. I would have been much happier to be able to use the gun I ordered in the games I missed out on.
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Old October 23rd, 2007, 22:54   #2
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I had issues with BuyAirsoft.ca but they resolved them, even sent me a free gun. I guess it's cause I was the only person promoting them on ASC. Just keep bugging them, threaten to contact RCMP etc.
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Old October 23rd, 2007, 22:55   #3
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Sorry to hear the BS theyre putting through, but I doubt they lost a lot of customers. Hardly anyone on these boards buys from them as far as I know. Most of their customers are underage, and I don't think they'd be reading your review here.

Either way, screw buyairsoft.
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Old October 23rd, 2007, 22:56   #4
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well said and very justified
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Old October 23rd, 2007, 23:02   #5
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The lost customers I was referring to were just my personal friends and Airsoft Club Members. The Club is called CHWK F.U.B.A.R, www.geocities.com/chwkfubar

There are about 24 of us in total, looking for more in the Chilliwack area!
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Old October 23rd, 2007, 23:44   #6
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I got my M14 from them just before they got shut down and that was w/o problems.
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Old October 23rd, 2007, 23:52   #7
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I emailed them about their Super 9... which is twice the price I could get it for if I were to order it from the states (and it shouldn't be an issue, considering it's a VERY clear gun)... I asked them about their pricing.. and they gave some BS answer that it'll cost me more to get it shipped form the states and all once it passes customs... (I did the math, and It's still 40 dollars cheaper to order it from the states)
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Old October 23rd, 2007, 23:54   #8
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Doesn't matter if it's clear or not. Nothing that even resembles a gun will make it thru customs.
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Old October 23rd, 2007, 23:56   #9
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Quote:
Originally Posted by Azriel_Strife View Post
Doesn't matter if it's clear or not. Nothing that even resembles a gun will make it thru customs.
... That's incorrect. There was a document posted a while back that said they are not replica fire arms if the receiver (or the whole gun) is clear, or if it is not a 1:1 scale replica.
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Old October 24th, 2007, 00:05   #10
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Well, I guess you can go ahead and order it, but I don't think it will get to you. I talked to a few customs officers and they flat out said that if it an airsoft it doesn't come thru because it's concidered "restricted".

In other words, it's more legal for me to carry my 1300 FPS pellet rifle, or my 44 cal rifle. (I have my firearms licence)

Anyway, this is pretty much a Buyairsoft.ca rant thread, or if you've had a good experience let me know about it.
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Old October 24th, 2007, 00:09   #11
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Quote:
Originally Posted by Azriel_Strife View Post
Well, I guess you can go ahead and order it, but I don't think it will get to you. I talked to a few customs officers and they flat out said that if it an airsoft it doesn't come thru because it's concidered "restricted".

In other words, it's more legal for me to carry my 1300 FPS pellet rifle, or my 44 cal rifle. (I have my firearms licence)

Anyway, this is pretty much a Buyairsoft.ca rant thread, or if you've had a good experience let me know about it.
How do you think buyairsoft, walmart, canadian tire.. ect ect get all their clear soft? ... They certainly don't go through the process of getting a properly licensed importer to do it for them... otherwise they could just as easily bring in real airsoft.
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Old October 24th, 2007, 00:22   #12
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Quote:
Originally Posted by Azriel_Strife View Post
Doesn't matter if it's clear or not. Nothing that even resembles a gun will make it thru customs.
You haven't been around long have ya?

Clearsoft guns make it through. I've brought them back via air and ground, both being stopped and checked, all were declared using these routes

Air:
-Minneapolis > Calgary
-Minneapolis > Saskatoon
-Tokyo (Narita)> Vancouver

Ground:
-Passing through Waterton port of entry, Alberta
-Chief Mountain port of entry, Alberta
-White Rock, BC / Blaine, Washington port of entry


Quote:
Originally Posted by Azriel_Strife View Post
In other words, it's more legal for me to carry my 1300 FPS pellet rifle, or my 44 cal rifle. (I have my firearms licence)
And FYI, that's a fire-arm, not a simple pellet rifle anymore.
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Old October 24th, 2007, 00:58   #13
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from the looks of their site, i've never trusted buyairsoft from the start. There has been a few negative and positive feedbacks. but still......
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Old October 24th, 2007, 01:13   #14
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Quote:
Originally Posted by Aquamarine View Post
You haven't been around long have ya?

Clearsoft guns make it through. I've brought them back via air and ground, both being stopped and checked, all were declared using these routes

Air:
-Minneapolis > Calgary
-Minneapolis > Saskatoon
-Tokyo (Narita)> Vancouver

Ground:
-Passing through Waterton port of entry, Alberta
-Chief Mountain port of entry, Alberta
-White Rock, BC / Blaine, Washington port of entry



And FYI, that's a fire-arm, not a simple pellet rifle anymore.
Wow, the guys I talked to must have been constipated or something. They said that if it even resembles a gun they'll take it and have it destroyed. And also tear apart my car to see if theres more. I even went as far as calling the border service and they told me there were no acceptions. That means I can actually go over there and buy the gun I want because it has a clear receiver. Mostly metal, but the lower is clear plastic.

I knew my pellet gun was a firearm. anything over 495FPS is concidered a firearm.
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Old October 24th, 2007, 02:04   #15
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Yes, you dealt with uninformed border guards. However, since they are legalized pirates, they make up their own rules depending on what kind of a day they are having.
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