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Anyone heard from anyone at Anderson and Anderson?

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Old May 18th, 2007, 05:35   #31
walks
 
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hell I'm waiting for a reply and its been over a month and a half. and he has my $$$
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Old May 18th, 2007, 05:53   #32
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Mr Anderson is a good guy!! bought a AUG from him and left him hanging for another...he still anwsers my emails... but i do but lots of camo from him!! love the od pants
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Old May 18th, 2007, 13:09   #33
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yeah, i believe he's a good guy, but half of the people seem to be getting problems lol
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Old May 18th, 2007, 13:28   #34
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Ordered a gun from him about a week ago (CA G36 "in stock").

Order went out next day and I got an Email from Canada post with a link to track it, gun should be here on the 22nd.

So far awsome service for an in stock sale
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Old May 18th, 2007, 13:33   #35
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i bought an m1 garand from rangers airsoft when it was still around. I specified M1 Garand and since it wasn't out yet, he assumed I meant M1 Carbine. He sent me the carbine, I had to return it after waiting 3 months already. Boy was i excited to unpack the box only to have that feeling rammed back down my throat. Then guess what? I had to wait another 2 1/2 months before getting it. I just ordered the PTW from Anderson. He's been quick to reply all my e-mails. I know that he has some communications with some people as I am currently talking to another guy on ASC who cannot seem to get a hold of him through e-mail. We both use hotmail. I remember that he said that AOL doesn't work for him cuz his e-mail sends it all to spam and junk box. Even after I paid, he was able to answer a few questions when i e-mailed him. So far so good, I hope it goes smoothly. Since dealing with the Marushin M1 Garand was so long already. I don't expect the PTW to arrive any sooner (especially with tightening CBSA).
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Old May 18th, 2007, 15:19   #36
tetra
 
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Yeah, the gun I ordered was a Pre Order, but he had sent me an email 2 weeks ago saying it will be shipped, nothing yet, never replied.. Does anybody know this guy personally and can get in contact with him?
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Old May 18th, 2007, 15:30   #37
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Originally Posted by tetra View Post
Yeah, the gun I ordered was a Pre Order, but he had sent me an email 2 weeks ago saying it will be shipped, nothing yet, never replied.. Does anybody know this guy personally and can get in contact with him?
At the risk of sounding like a dinosaur you could always pick up the phone and call him.

LD
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Old May 18th, 2007, 15:33   #38
Brian McIlmoyle
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Adding all this pressure

Won't make things go faster.

I have not heard of anyone getting stiffed by A&A ... he's busy , leave him alone and wait for your stuff to come in.

with the issues with importing... he can't really predict when stuff will come in with any more accuracy than a month...

Order, pay, wait....

Sending him 5 e-mails in a day asking about the status of your stuff wastes your time.. and his...And eats into the time he needs to package and ship your orders.
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Old May 18th, 2007, 15:44   #39
tetra
 
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I haven't sent him 5 emails a day. I've sent him 3 emails in the span of 2 weeks, which to me is reasonable.

And, i tried looking for the number and didn't find it.

I don't believe he's gonna stiff anyone, but I'd appreciate a response on knowing what's going on, It's a matter of customer service
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Old May 18th, 2007, 16:23   #40
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he's a 1 man business. This is not like a microsoft customer support. Even large companies have garbage customer support. Let's give him some space. I'll do my part and stop e-mailing him for at least a month. Hopefully if everyone follows suit, he may get a chance to get the urgent things done swiftly and efficiently out of the way. My first time ordering with him. But I hardly think that with the reviews from the past, he is that kind of guy.
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Old May 18th, 2007, 16:23   #41
Brian McIlmoyle
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Quote:
Originally Posted by tetra View Post
I haven't sent him 5 emails a day. I've sent him 3 emails in the span of 2 weeks, which to me is reasonable.

And, i tried looking for the number and didn't find it.

I don't believe he's gonna stiff anyone, but I'd appreciate a response on knowing what's going on, It's a matter of customer service

When demand goes up, and volume goes up customer service goes down... particularly in small operations.... it is sad but true

what can you do? but wait....Its not like you can take your business elsewhere....
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Old May 18th, 2007, 16:34   #42
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Quote:
Originally Posted by tetra View Post
I haven't sent him 5 emails a day. I've sent him 3 emails in the span of 2 weeks, which to me is reasonable.

And, i tried looking for the number and didn't find it.

I don't believe he's gonna stiff anyone, but I'd appreciate a response on knowing what's going on, It's a matter of customer service
Then you need to look harder. I got if from a google search in about 10 seconds or less. I may even call him myself on Tues to get the status or a pre-order he has taken from me.

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Old May 18th, 2007, 16:49   #43
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I agree, if concerned, call him. e-mail requires him to make the effort to contact everyone and dig through his massive inbox. Quick phone call and all he has to do is tell you and lifts a lot of weight off his shoulders. That way, you can free him up to help those who are looking for airsoft stuff just as we were before pre-ordering.
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Old May 18th, 2007, 19:59   #44
tetra
 
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haha he didn't reply to me, but just emailed me the Canada Post tracking number today

I guess this enthusiasm helped HEH
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Old May 18th, 2007, 20:23   #45
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dont forget he's not even in his store all the time, he DOES have a life outside of airsoft lol
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