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Old February 10th, 2007, 22:30   #16
pawscal
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I also ordered something from ASCA last sunday it it hasent came in yet, fuck the dam store is 100 KM away im geting woried. And no one is ansering the emails
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Old February 10th, 2007, 22:39   #17
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they're too busy to answer any emails. but you can always give them a call. I wouldn't worry about it if you can track the package on CanadaPost; its most likely the courier's fault.
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Old February 10th, 2007, 22:49   #18
pawscal
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I dont see how they can be too busy to answer emails, thats like a car salesmen not ansering his telephone because he is too busy.
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Old February 10th, 2007, 23:49   #19
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Quote:
Originally Posted by pawscal View Post
I dont see how they can be too busy to answer emails, thats like a car salesmen not ansering his telephone because he is too busy.
With the Volume of sales they're dealing with its not uncommon to have to wait a bit. These people are working their asses off during a transistional period.
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Old February 11th, 2007, 00:59   #20
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ya i orderd a Glock and its been stuck for 3 days now i cant track it anymore it says web page cant be found?
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Old February 11th, 2007, 12:14   #21
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Originally Posted by pawscal View Post
I dont see how they can be too busy to answer emails, thats like a car salesmen not ansering his telephone because he is too busy.
Call them. It's not hard man.
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Old February 11th, 2007, 12:19   #22
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well i'm thinkin on ordering an AEG through my works account with Purolator and save on those extra costs, if that's possable then great, but i'd like to know if it's possable???
UNPOSSABLE!



sorry, had to :P
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Old February 11th, 2007, 12:21   #23
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i have the same problem. ive emailed them at least 10 times, and i cant recall ever getting a reply. cul you post their #. i couldnt find it on their site
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Old February 13th, 2007, 13:58   #24
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If you're emailing about an order that you placed with us (if it hasn't arrived for some reason, or any other issue), we usually answer those emails the same day they arrive - if you haven't received an answer to an email regarding an order, send it again, and verify the address - I'm not aware of any outstanding order emails right now, and we check those carefully.

Emails not related to orders take a little while longer to get to, because we have to prioritize customers with goods in transit, but we do try to get to every email request. Special orders may not receive a response only becuse we are deluged by them sometimes, and can only reply to the ones we can actually service. If you don't get a reply to a special order request, it may mean we simply can't do anything about it.

ASCA generates, one way or another, over 1000 emails a month, it can be tough to get to all of them sometimes, although we're getting better at it.

Last edited by MMMiles!; February 13th, 2007 at 14:44..
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Old February 13th, 2007, 14:49   #25
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Originally Posted by pawscal View Post
I also ordered something from ASCA last sunday it it hasent came in yet, fuck the dam store is 100 KM away im geting woried. And no one is ansering the emails
Replied to your PM, looks like CP decided to play hooky with your package.

Your email was received, but it was late Friday, those don't usually get answered until Monday (although we were closed yesterday).

Last edited by MMMiles!; February 13th, 2007 at 14:52..
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Old February 13th, 2007, 15:08   #26
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Update: CP says my package is "Out for delivery" today(Tuesday) at 7:45AM, so I'm thinking it's going to be in my mailbox when I get home. Yay!
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Old February 13th, 2007, 15:30   #27
pawscal
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seems like they lost mine 7 days 100 KM still not here...
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Old February 13th, 2007, 16:22   #28
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Originally Posted by pawscal View Post
seems like they lost mine 7 days 100 KM still not here...
whine whine whine, it will get there.

What are you expecting from one of the only two legit airsoft shops in canada? which i will add (from what i gathered) is understaffed!

Take a trip and visit them in person. I have, these guys were nice enough to answer my "Uhhh so are we getting banned?/ohhh can i hold that one?" questions despite their piles of work.

Have some patience, it will arrive.
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Old February 13th, 2007, 19:09   #29
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Yay, got my propane adapter. Now to just find those elusive Canadian Tire propane tanks...
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Old February 19th, 2007, 08:17   #30
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To share my experience. I ordered a bunch of stuff from their website last wed eve.

Thurs morning I got an e-mail saying the order had been packed.

Thurs aft I got an e-mail saying the order had been shipped.

It arrived Friday aft.

Can't complain about that.

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