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Old April 12th, 2016, 15:19   #1
_Whiskey_'s Avatar
Join Date: Jun 2013
Location: Mississauga
VFC Customer service?

Hey Guy's and Gal's

I've been trying to get in touch with VFC Customer service to get a hold of some parts for some repairs I'm doing and Have been waiting 2 plus weeks for a response and have had no joy at all.

Can anyone confirm this is the current contact email? (It's what is on the VFC site)

Any Help is appreciated


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Old April 12th, 2016, 15:40   #2
EOD Steve
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Join Date: Jun 2012
Location: Richmond Hill / Aurora
Janet's your girl.
The Steve has spoken.
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Old April 12th, 2016, 15:43   #3
Oh we do hate you, just never felt like wasting the time to give you a user title :P
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Join Date: Apr 2007
Location: Toronto, Ontario
+1 she's awesome and ships things out quickly(altho via slow shipping methods lol) with awesome prices on hard to find parts!
Originally Posted by m102404 View Post
Hectic....FFS start writing in coherent sentences!!!
Originally Posted by JDoorn View Post
Thanks Hectic,
While your posts are sometimes a difficult read, you sure are helpfull
Lvl. 3 certified sniper
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Old April 12th, 2016, 16:02   #4
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E-mail all three.

ken <>,
iris <>,
janet <>
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Old April 12th, 2016, 17:52   #5
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Join Date: Jun 2010
Location: Mississauga, Ontario
It makes me cringe when people post up direct emails. I'm a programmer for a large company, and I've gotten really frustrated with a lot of our sales reps for giving out my contact info for support, instead of telling them to contact our tech support department. All I did was answer a question for these people once, and suddenly I'm "the guy" to send all their customers to.

If you get in touch with Janet, you should ask for the VFC customer service email, and post it back here. Otherwise, if someone comes back to this thread in a year and Janet's no longer with VFC, then they'll be out of luck. Similarly, if lots of people come back to this thread throughout the years, there'll be a disproportionate amount of emails to be serviced by one person, and customer service quality will suffer. Instead, you should encourage people to go through the appropriate channels, instead of contacting someone directly.

Plus, if I found out people were posting my direct email in a customer service thread, I would personally rub my bare butt on every single rifle being shipped to Canada. But I'm a little sensitive about this topic.
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Old April 13th, 2016, 19:42   #6
_Whiskey_'s Avatar
Join Date: Jun 2013
Location: Mississauga
Thanks for the help guys! Was able to get the parts I needed!
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