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Old November 27th, 2015, 12:33   #1
pascal01
 
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Question Price error online, need info

Hello guy's
I am looking to get information about a purchase i made yesterday from an online website in the BC

I purchased a Pistol that was verry cheap, since i didn't really know the true value of this pistol, i tought it might be a thanksgiving or black friday special, (they offer these almost a week before since a few years) So, i immediatly bought it and paid with my paypal.Transaction was successfull.

This morning i receive an email from Paypal saying i got a refund from this merchant.

So i decided to contact the merchant to ask why, and he let me know that i got refund because the price is incorrect.

Do they have to honor the price i paid ? I know there is many laws, in different canada provinces, and i tought maybe someone can help me clear this thing up.

Thanks!
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Old November 27th, 2015, 12:35   #2
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There is no law.

Companies do not need to honor any pricing. You could can write up a negative review on here if that fancy's you.

They refunded you, and you got your money back, there's no problem there.
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Old November 27th, 2015, 12:55   #3
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Originally Posted by BioRage View Post
There is no law.

Companies do not need to honor any pricing. You could can write up a negative review on here if that fancy's you.

They refunded you, and you got your money back, there's no problem there.
Great! thank you! that's all i needed to know

I will not write up a negative, i am not into this.

thanks for the help!

Have a great day!
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Old November 27th, 2015, 12:58   #4
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Anyways, check out the other retailers.

Mach1 is doing 15% off everything, (TM, etc. Be a good choice)
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Old November 27th, 2015, 13:04   #5
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Every retailer will have a disclaimer that says something like "We are not required to honour pricing errors" or some such on their website or flyers.

The reason that this is legal is that contracts are based on offer and acceptance. The price on an item is not considered the offer. The offer is made when you take an item to the till and YOU offer to buy, they can then accept or decline.

Having said that, a really good retailer will honour the price and say "damn, our mistake and you're getting a hell of a deal" then change the price. To me that is excellent customer service.
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Old November 27th, 2015, 16:03   #6
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IIRC there are laws against this that relate to false advertising depending on how it is interpreted.

I'm not sure but you could look at it one of two ways.

1. Transaction was complete via paypal, and the retailer then provides tacit consent to carry out the order when they make the sale online instantaneously. He agrees to provide the goods and services since the money is already in his possession, and the social contract is then binding.

2. The transaction was never complete because the retailer never agreed to an order. The money was technically never in their possession because they did not acknowledge or fulfill the order.

It's really iffy since you ordered it online: http://www.telegraph.co.uk/finance/p...-mistakes.html

I guess you're lucky that they refunded it all without hassle? Worst case scenario they're lowering the price even more, but unlikely.
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Old November 27th, 2015, 16:29   #7
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This thread is useless without a link to said item and a quote of the "wrong" price. You're not doing yourself any favors by not doing that.

There's no free lunch. If you see TM G17s up for sale at $4 instead of $400 then I have bad news for you.

Now if this store did a big ad blitz here and said "Cyber Monday deal, $4 TM pistol with purchase and then reneged you'd be OK being a little butt hurt.
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Old November 27th, 2015, 18:19   #8
8bitninja
 
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No, they do not have to honour unlike the (still voluntary) Scanning Code in physical storefronts. We priced something incorrectly at $0.25 today but an order slipped through. We offered a refund or discount to offset the mistake.
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Old November 28th, 2015, 03:09   #9
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Most walk in stores will honor the price on the shelf if it's incorrect. Usually for flyers there will be a "we screwed up" type posting in the store and online. I would have (as the retailer) contacted you ahead of the refund and explained my mistake, I would have then offered a reasonable discount on the item (10% is easily doable for most retailers but mark ups varry) or the refund. That being said the retailer didn't handle it wrongly just perhaps not in the best manner. At the verry least a "we fumbled the price wanna pay full pop or would you like a refund" should have occurred before the refund did.
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Old November 28th, 2015, 08:43   #10
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It's provincial laws.

In Quebec, (where OP is also), even online merchants have to honor the price they put up (if the merchant is based in Quebec).

If the transaction completed, the merchant got the money. Hey just refunded after.

You would have to check for BC laws to see if there is something similar to Qc, but I don't think so... Socialist republic of Kebecistan is kinda alone on that boat.
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Old November 28th, 2015, 11:46   #11
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Or the retailer could have simply said the item is Out Of Stock, and issued a full refund. At least they were honest and acknowledge the fact that they are human and can make mistakes!
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Old November 29th, 2015, 20:39   #12
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Last two times this happened to me the retailers honored the posted price without argument. It's online, they posted it, they are responsible for their website. That being said, it's what the law is. Should they honor the purchase? That's a different question.

Sale Above Advertised Price
Section 74.05 of the Competition Act is a civil provision. It prohibits the sale or rent of a product at a price higher than its advertised price. The provision does not apply if the advertised price was a mistake and the error was immediately corrected.

2. Exceptions

Section 74.05 does not apply in respect of an advertisement that appears in a catalogue in which it is prominently stated that the prices contained therein are subject to error, if the advertiser establishes that the price advertised is in error. Also, if an advertisement containing a price error is immediately followed by a corrective advertisement, this section would not apply.

Where securities are sold at higher prices on the open market during a period when a prospectus relating to them is still current, the section does not apply. Finally, the section does not apply to the sale of products by or on behalf of persons not in the business of selling those products.

3. Advertisements

It should be noted that the section applies only to an advertisement of a product for sale or rent in a market. Accordingly, it does not appear to apply to representations in other forms, such as oral statements and most labels, as do most of the other false or misleading representations and deceptive marketing practices provisions. Of course, section 52 and paragraph 74.01(1)(a), the general provisions, may still apply.
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