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Old May 4th, 2012, 15:53   #16
Fuzzy
 
Join Date: May 2011
Edit: no point to argue on the Internet

Last edited by Fuzzy; May 4th, 2012 at 16:26..
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Old May 4th, 2012, 15:55   #17
baker_Jeff
 
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That's a tough one. If we screw up, we pay for shipping (or give store credit for the amount the customer paid to ship back to us, is usually easiest). To the best of their knowledge, the retailer probably thinks this was the correct product and all they have is your word. Have you purchased much from them? Customer relationships develop with time, and you'll find they're much more accommodating if they recognize your name.
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Old May 4th, 2012, 17:06   #18
djKail
 
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Quote:
Originally Posted by baker_Jeff View Post
That's a tough one. If we screw up, we pay for shipping (or give store credit for the amount the customer paid to ship back to us, is usually easiest). To the best of their knowledge, the retailer probably thinks this was the correct product and all they have is your word. Have you purchased much from them? Customer relationships develop with time, and you'll find they're much more accommodating if they recognize your name.
Yes, that makes sense. I do not want to name the retailer because I have in fact used them on other occasions with great service and accurate orders. I know that many others on the forums have as well. I just wanted to get a feel for what the community thought regarding these types of situations.

In the future I will probably be looking at other alternatives for ordering Airsoft parts and gear. If need be, however, I would consider using this retailer again if I had to.
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Old May 7th, 2012, 14:30   #19
KenC
 
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If it was my store's fault (007), I will cover shipping for my customer.
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Old May 7th, 2012, 14:42   #20
Crunchmeister
 
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Quote:
Originally Posted by ViR View Post
I bought knee pads from an airsoft retailer and I got paid for return shipping when "item wasn't as described".
Fuzzy is right, people are just accustomed to having shitty service..

DjKail, tell us who is the retailer and just never shop there again, cheers..
+1 000

If YOU as a buyer didn't like the item and the retailer does accept returns, then return shipping should be on you.

If the retailer fucked up - as it is in this case - then it's the RETAILER'S responsibility to make things right.That includes covering return shipping for the item they listed incorrectly that caused you to buy it thinking it was something else. It's the retailer's fault, and the retailer should take respnsibility for it.

You homos bending over, taking it in the ass with a smile and asking for more is the reason expectations are so fucking low on airsoft retailers. For years they've repeatedly fucked us in the ass and everyone gets up in arms to defend their favourite retailer ever time he fucks up. Talk about Stockholm Syndrome.

Bottom line - the seller is responsible for covering return shipping for THEIR ERROR is standard practice in every other line of business. Why should that be different in airsoft? And why is everyone fighting so hard to remove consumer rights from airsoft retail business?
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Old May 7th, 2012, 14:51   #21
Eeyore
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If it is my error I take care of the shipping. If a store says " hey we fucked up, now pay for our mistake" vote with your wallet and avoid them.
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Old June 4th, 2012, 15:42   #22
djKail
 
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Just an update;

the retailer in question www.airsoftdepot.ca inspected the returned flash hider and realized it was listed as a 14mm CCW but it was in fact a 14mm CW thread. Because of this they offered the return shipping amount as an in store credit. They will continue to have my business
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