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Old June 19th, 2005, 23:39   #1
Cervantes
 
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Dea?

Alright, well it's been about 10 weeks since I've heard from anyone at DEA. I've sent off several emails and I've called the number on the site. If anyone has any information as to whats going on, it would be greatly appreciated.
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Old June 20th, 2005, 00:41   #2
fly_boy
 
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Our Staff is working full time hours to help you around the clock.
Store Hours (Mountain Standard Time)
Mon-Fri 9pm-6pm
Sat-Sun/Holidays Closed
Order Hotline: 403.286.8802
Toll Free 1.877.286.8801

are you calling between these times?
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Old June 20th, 2005, 00:47   #3
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Yeah, when I called however I was directed to a mailbox. I would have left a message only it was full. I'll try calling again tomorow. Thanks
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Old June 20th, 2005, 02:11   #4
firemachine69
 
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Odd, last email I sent I had a response in like a day.

Not including this weekend's of course.
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Old June 20th, 2005, 16:35   #5
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Quote:
Originally Posted by fly_boy
Our Staff is working full time hours to help you around the clock.
Store Hours (Mountain Standard Time)
Mon-Fri 9pm-6pm
Sat-Sun/Holidays Closed
Order Hotline: 403.286.8802
Toll Free 1.877.286.8801

are you calling between these times?

Uhh thats rangersairsoft number not dea.
heres dea
Business Phone Hours (Mountain Standard)
** Please note that calls made outside of the listed hours will have the option to leave a message. Messages will be returned no later than the next business day.
Monday - Friday: 9am - 6pm
Saturday & Sunday: Closed

Local Sales Line: 286-4445
Toll Free Sales Line: 1-877-286-4449

They work normal business hours, so make sure to call them around that time.
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Old June 20th, 2005, 16:50   #6
SlipStream
 
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i thought rangers and DEA are the same and that it doesn matter who u contact??
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Old June 20th, 2005, 17:12   #7
RAS_Jackson
 
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not really but Rangers and DEA are different. We work closely together,
but DEA and Rangers airsoft have seperate owners. Randy is Double Edge airsoft.
and Jackson (me) Rangers Airsoft.
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Old June 20th, 2005, 18:38   #8
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Its not any differently with Rangers tho Jackson. E-mail and phone message are both unanswered. :/
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Old June 20th, 2005, 18:40   #9
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not true. I get responses every time.
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Old June 20th, 2005, 18:50   #10
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Might not be true for you but it is for me. Dunno, guess he doesnt want my money.
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Old June 20th, 2005, 19:51   #11
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Probably :razz: No seriously I always get answer to my email within 24 hrs. Call him around 1:00pm eastern time most of the time someone is there to answer you.
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Old June 21st, 2005, 00:08   #12
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ive always had good response times with rangers and dea, always within the next day
just keep sending emails and calling them
clay is a really nice guy and he has always helped me out with a smile
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Old June 21st, 2005, 00:11   #13
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Thank's for all the input guys, the problem has been resolved.
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Old June 21st, 2005, 00:14   #14
firemachine69
 
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Tried a few times. If I don't get an answer either by phone or email by Tuesday, I guess it'll be 007 (maybe Tru) who'll get my money.


Either DEA or RAS, hit me up, I'm waiting for a reply on my order. I've got 750$ burning in my bank account.
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Originally Posted by [DI]DeathSniper
Fucking bullshit. I just checked my flyers and I didn't get no 'Cluepons'. Assholes :rrr:
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Old June 21st, 2005, 18:25   #15
604DA9
 
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It's a very busy season for all airsoft retailers. Even my supplier in HK is hard to get a hold of.

I think the best idea is if you can't get a hold of them on the phone, just send them an email and I'm sure they'll get back to you in a timely manner

I've been missing a ton of calls myself; it's never on purpose and sometimes it might not be appropriate to call customers back
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