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Old November 2nd, 2011, 14:15   #16
Curo
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Well not that my word means much. But Viper has always given me great advice and his tips and advice have made my airsoft experience less stressful as all my gear works great and fits right!

Thanks again Viper!
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Old November 2nd, 2011, 14:45   #17
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I empathize with the staff on ASC. You guys take a lot of time out of your lives to ensure ASC is an effective, quality online airsoft community. When an ASC issue like this comes up and you cannot do much about it must suck.
Following the thread, it seems more that communication is the issue. A couple of ideas that may (or may not) help:
1) Is there a way to have a staff member that is online more able to handle the communication?
2) could an 'advisory board' of contributing members/retailers who approve/not approve potential new retail members be created? Send a mass email to this board with the information and a timeline to respond. After the deadline, responses received are totalled and a decision made.

Just ideas I'm tossing out. I love ASC and would love to be able to discuss/promote my product and the retailers that carry it here, but I understand the limitations and appreciate the leniency when I have inadvertantly 'advertised' (thanks Illusion). I hope that answers/responses from the powers-that-be are forthcoming.
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Old November 2nd, 2011, 15:00   #18
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Originally Posted by kylem_8 View Post
I have also experienced this same frustration. I was very suprised myself to have to try so hard to give someone my money! and exactly like the OP I see people looking for items that I have but am restricted from informing them.

I have decided to just give up on trying because I'm done trying to hound someone to give them money...
Unfortunately I think you were ignored for becoming a retailer for other reasons.
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Old November 2nd, 2011, 15:16   #19
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Originally Posted by Styrak View Post
Unfortunately I think you were ignored for becoming a retailer for other reasons.
yes... other reasons which were explained in the hate thread then when people started to support me everything was deleated... yea... those reasons...
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Old November 2nd, 2011, 15:37   #20
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Quote:
Originally Posted by Matt 'Maverick' Watts View Post
Following the thread, it seems more that communication is the issue. A couple of ideas that may (or may not) help:
1) Is there a way to have a staff member that is online more able to handle the communication?
Many of us are online daily. Many of us already receive PMs concerning issue with retailer status etc. Unfortunately we don't have any more access to the people who can help than you guys do: the most we can do is post up messages in the admin area and wait for someone to come on and read it (and hopefully handle it).
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Old November 3rd, 2011, 13:12   #21
Matt 'Maverick' Watts
 
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That's what I was referring to Drake... maybe someone should be given that access to be able to better help those that are posing the questions or have concerns.
I'm just tossing ideas out there, they may not be possible based on ASC's stucture, but they may get people thinking/talking and come up with a viable solution
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Old November 4th, 2011, 15:45   #22
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A number of administrative functions were delegated out, but that's not one of them.

You should also be aware that most of us (admins, moderators, and other staff) have no more access or communications with the owners than you do. It's frustrating, but there it is.
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Old November 4th, 2011, 20:43   #23
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I find it surprising to see im not the only one with this issue. Im also surprised the owners haven't delegated this task out. Perhaps someone who knows them in person can persuade them to do something about it?
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Old November 4th, 2011, 20:55   #24
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I find it surprising to see im not the only one with this issue. Im also surprised the owners haven't delegated this task out. Perhaps someone who knows them in person can persuade them to do something about it?
I kinda like Styrak's idea

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I cancelled my retailer payment because of a lack of any customer service whatsoever. I encourage other retailers to do the same.

Maybe if Lisa/Mantelope aren't receiving any Paypal/etc payments each month they'll take notice?
Would be interesting to see this happen. might work
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