|April 9th, 2010, 13:18||#31|
Wow.. just... wow.
I was actually about to place a rather large order online a few days ago when I saw this post. After having seen how this has played out Ive decided that I will do my business with people who don't force customers to pay for their mistakes and then extort them with a "SMALL" coupon. Seriously, thats some shady business practices.
I guess I will just find an alternate source for stuff I was looking for.
|April 9th, 2010, 13:37||#32|
Join Date: Dec 2006
Location: Oakville, Ontario
On today's episode of DramaSoft Canada....
|April 11th, 2010, 20:53||#36|
Join Date: Mar 2010
Location: In the fridge
this is sad.
i've had nothing but good orders from ehobby.
with the exception of a busted buckle, was asked to return it, which I then found was easier to fix myself.
just rung them to conform next strip and ship as they had not replied to my 2 emails yet, but they were closed to 5 days for Easter, so I should have expected that.
And had a chatt with the CS about this incident and inquired about the missing “facts”.
Dude, you were told to not it post back using express.
that is their reason for refuse to pay.
Your order was under $50, including there shipping under $10
And then you go and returned it using express. Over $58 !!
What were you thinking ???
For a sight I would expect to be under 500g, so you looking at 9 or $10 to post from Canada in bout 10 days.
Oh, Lol, i get it, you were trying to rip them off.
You were trying to make a profit of the deal, and got snapped. lol!
and Seriously, can you expect good customer service when you’re just trying to pee on them behind their back.
now I want to ask, “how old are you” but realize you can be a bellend at any age. Lol.
You have to remember customer services are there to help.be polite and get polite.
But if you want to dick them around. Then well... lol.
this was sad, now its lol.
sure they made a mistake, they never didn't try to help, and they fixed it. but yeah, it now does seems you tried to make on the deal.
Oh, and they said they issued you a coupon.
even after all u done.
but please, in future, If you going to tell a story, make sure its the whole story.
thx for the entertainment and eduction.
lesson to be learned... just solve the problem... don't try to make money on the deal.
Lol…. Noob got snaped!
|April 11th, 2010, 21:13||#37|
Official Crybaby Chairsofter
Join Date: Jun 2007
Location: Montreal, QC
eHobby was pretty good to me. Once i had to deal with some retard customer service person with a huge issue with his tiny epeen or something.
He was swept along pretty quickly and everything else was fine.
Good luck mate.
|April 11th, 2010, 21:58||#38|
Join Date: Aug 2006
he's at least 18, so you know he's not that much of a brat.
I smell a troll, can a mod get an IP check?
|April 11th, 2010, 22:51||#39|
Join Date: Feb 2004
|April 11th, 2010, 22:58||#41|
Suburban Gun Runner
Join Date: Jan 2009
Location: St Lambert, Quebec
My common sense is tingling. Yup its a dude who works for ehobby.
|April 12th, 2010, 00:26||#43|
Join Date: Feb 2009
Location: Toronto, Ontario, Canada
Welcome CS3KM!! Glad you can join the party!
Yeah he probably does work for ehobby asia. I think he/she joined ASC just to salvage their reputation. Actually, I kinda feel sorry for the guy, he seems kinda desperate. Im actually not worried about his reply since its a nuisance to me.
First of all, Im pretty sure we are all mature here to mind our own business and not call across the globe to invade other peoples' matters. Do you think anyone here would call long distance to Ehobby about some other member's situation?
Second, look at his grammer and English, its pretty flawed IMO and resembles the broken grammar he wrote to me in previous emails.
Third, he just joined ASC in March (coninciding with the time frame for this situation) and if he understands the concept of "age verification", he would not have brought up my age.
Fourth, many of you have met me before, and I KNOW im very nice, very understanding, because I consider ASC as a community for fellows like us that share the same interest. I consider our hobby as a bond that unites us, so I treat everyone as family, and I try to help in any way possible.
Fifth, this is kinda funny. He said I tried to make a "profit and rip them off" ? I scanned the receipts and I sent it to them (I can show you guys the receipt too if you want, I have nothing to hide, but everything to show). So I dont know how I'm trying to rip them off. Maybe he thinks I forged the numbers? Again, for the 5th time, I went to the post office and they only provided me with several options for shipping. NONE of the options was under $40 for shipping, only $50 for sea, $58 by air mail. I dont know why the hard head wackle can't accept this. He checked online at the canada post site to justify the pricing. When I went to Canada Post, the clerk only gave me those two options above.
Sixth, if you read LittleTree's response, he stresses EXACTLY the same shit he sent me on email, so Im pretty sure hes from Ehobby Asia. Think about it, would any of us call Hong Kong to intervene other peoples' matters and post exactly the same shit he has written me via email? It's funny, LittleTree knows about what I bought, how much it costs and also the weight of the item. Dont you think he knows too much to resemble the infamous CS3KM??
Oh btw, I didn't reply to his email above because I dont want to steep down to this low life. He is simply not worth my time so I dont bother replying to idiots, especially those who claim themselves as "customer service". But on Friday morning, CS3 / Little Tree sends me another email like this. Dont forget, I didnt reply to his email above, and this is what he wrote to me after, I think its kinda psychotic (my comments in black):
Thank you for revising your statement. - Uhm, i have never revised my statement and I dont intend to because like I said, I stand true to what I say.
Below are the details for the coupon.
And I can understand your feelings. Nobody loves me. - Well, I can see why they dont "love you" if CS3 persists in being a jackass
I’m very sorry for the turn of events in this case.
But of you had posted the sight back with a lesser for of postage as requested, we wouldn’t be here. - I dont need to explain again here, its too redundant
And of cause if we posted the correct sight in the first place none of this would have happened, and everyone one would be happy.
But as they say two wrongs don’t make a right. And as in sports, it’s the first offence that matters.
So my humblest apologies for sending you the wrong sight, and any inconvenience it has cause.
I accept his apology, but his service has still been the worst I have ever experience, and difficult to forget. His reply is a bit weird, especially with his comment "nobody loves me".. Would a customer service rep tell their customers "nobody loves me"? Maybe he is just a loner, who knows.
Anyways, I listed all the facts to you guys. I care about ASC and its members, and I care about the service WE get from international retailers. I dont want US to get screwed too. So if you guys are planning to do any orders from them, you might want to reconsider. I copy and paste CSK3's emails as proof. Remember, I only deliver the facts, and you guys can decide whether to place orders with them or not. Ive done many orders with other companies and here are my experience:
Tokyo Model Company - best customer service, replies to emails crazy fast, I have good relations with the customer service that works there and she gives me discounts since Im a loyal customer.
UNCompany - customer service very polite, called them a few times. Got all my orders, sometimes the processing is fast too.
WGC - pretty good too, got all my orders in a matter of 2 weeks, sometimes they dont accept paypal for "touchy" items.
Airsoft Global - shipping is very expensive, but their the owner, MARC, is very nice, courtesy, and does custom orders for parts for me.
Bomber Airsoft - customer service horrible, takes them forever to reply to emails. But they usually beat all the other prices out there and offer a cheap shipping method. But their email is down for the past few months,
Tokyo Model Company and Airsoft Global are probably my number 1 choices
As for CS3KM / Little Tree..you crack me up. Trying to justify yourself on email, then joining ASC to save your reputation, and then telling me "nobody loves me".. I think the best thing for you to do is just keep quiet, reflect on your mistake and your lack of professionalism and make the necessary amendments for your future customers.
Last edited by turok_t; April 12th, 2010 at 01:03..
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