Originally Posted by horto
you pay return shipping. that's how it works. everywhere.
That's how it works everywhere FOR AIRSOFT. But in other industries the retailer will pay for return shipping.
We've gotten accustomed to a low standard of service in airsoft to a point such that if one speaks out against it, you will get lynched by the mob. This applies to gundocs, big retailers and small retailers.
IMO, there is nothing wrong with expecting good service. In fact, we should demand good service.