We are sorry that you were not satisfied with our packaging. We make sure there is enough of protection for the item, however, there are a lot of various issues could affect this. For example, airbags get broken in low air-pressure environment. Furthermore, we wish our customers to spend as much as every penny on the item purchased but not on the package and shipping cost, we choose the best packing and shipping options for you.
I believe this was an accident and we would like to make it up for you. Please let us know your order details and we will follow up your case.
For a direct conversation, please contact our customer service executive at: firstname.lastname@example.org