It took almost 2 weeks and a PayPal dispute for you to finally respond to a paying customer, I suggest you adjust your system because you should be responding to every email your paying customers send in a timely fashion. Your auto-response email even states you'll reply in 48 hours which is false.
You repeatedly ignored to respond to why it took 3 days to process an in-stock item, you completely ignored my note for specific shipping instructions and a part was missing.
I'm sorry but your customer service is awful, another online retailer sent me a complete refund for a part that wasn't working properly and I didn't even need to ship back the part. You guys however make every attempt to avoid addressing the issues so I'll take my business elsewhere and I encourage others to do the same.