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Old October 13th, 2008, 21:10   #10
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Join Date: Oct 2003
Location: Downtown Toronto
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Originally Posted by panda86 View Post
As long as the quality of product and prices are the same / comparable, all you need to do is provide decent customer service and you will be successful.

To be perfectlt honest, several sellers offer the same / similar products for similar prices, but you need to do that little bit extra to get customers. I think these are the key factors:

- having good variety of items in stock / on hand
- good communication
- honest shipping / handling charges (EBB is free, so you need to factor that in)
- realistic shipping times
- tracking numbers (ahem... that actually work)

EBB has missed out on so much of my money, they have no idea the customers they could gain if they had better communication and service...
- Will be the same products
- good variety of items in stock will come over time, as this will be my first major order I will need an idea of what Canadians want so that I can focus the little cash I have going to this
- good communication isn't a problem, my current job and Velocity Arms allow me to work from home as well as an iphone in my pocket at all times will immediately alert me of any new emails.
- realistic shipping times wouldn't be a problem using both regular post and xpresspost within Canada.
- honest shipping charges, I try to estimate exactly but I also factor in the costs of the packing material which is usually around $1-2 per order.
- tracking numbers aren't a problem either, they work instantly in Canada. I don't receive it until the item is actually added into the system unlike HongKongpost (I've done thousands of ecommerce transactions from HK and know how their system works pretty well)
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