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Old October 13th, 2008, 20:19   #6
panda86's Avatar
Join Date: Jul 2008
Location: Vancouver, BC
As long as the quality of product and prices are the same / comparable, all you need to do is provide decent customer service and you will be successful.

To be perfectlt honest, several sellers offer the same / similar products for similar prices, but you need to do that little bit extra to get customers. I think these are the key factors:

- having good variety of items in stock / on hand
- good communication
- honest shipping / handling charges (EBB is free, so you need to factor that in)
- realistic shipping times
- tracking numbers (ahem... that actually work)

EBB has missed out on so much of my money, they have no idea the customers they could gain if they had better communication and service...

Last edited by panda86; October 13th, 2008 at 20:22..
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