Usually when we have EMT issues it's because a customer did not use the suggested pword so we have to guess a bunch of times. Then we send an email requesting that the EMT be resent with the pword recommended in the ordering instructions. For some reason, many users give us an email address that they don't check so we're kind of stuck at that point.
We're also going to a bit of an upheaval. Much of my workforce has gone back to school so I find myself swamped on the manufacturing floor. It'll take a bit of time for me to train up new help...
Want nearly free GBB gas?