I hate to say it but I also lost out on an A&A order.
After many email exchanges and discussions about solving the problem it was completly dropped by A&A and any further communication attempt I make just goes into Mark's spam folder I presume.
I've written off the $500.00+ as a loss and due to the amount of time I gave them to correct the situation I can't recover this on a credit card protection program, and the value is too low to claim on house insurance so it's just a total loss.
Just left with a bad taste in my mouth on that particular store. I can't say anyone else's experince will mirror mine, I'm just sharing with the comunity.