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Old June 2nd, 2008, 13:48   #561
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Join Date: Aug 2003
Location: Montreal
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#1. Shootsoft made a mistake with the shipping and should have refunded the difference paid by Drache.

#2. Drache decided by himself to send the gun back by Xpresspost to avoid further delays for him to received the correct gun. Drache should be responible for the extra cost of Xpresspost shipping if Shootsoft did not ok this.

In the end, mistakes were made. Shootsoft should have another written store policy of using regular shipping for customers to use if they want to return something. And Yes, propper communication goes a long way to avoid mishaps.
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