I know for a fact that it's difficult to reach Ken via e-mail at times since he can be rather busy... maybe he didn't actually see your message till it was too late..
I helped run an online store and the first thing that usually gets looked at are the auto e-mails generated by the shopping cart software, since those are more likely to be sales or actual orders. Did you enter in the 'incorrect' address into the order form? If you did, that's kind of your own fault... You should have contacted him and made proper arrangements / confirm addresses rather than just assume he would get the right info.
I fail to see the point of this thread. Are you just letting us you know you fucked up your own order or is there another point to this?