Originally Posted by Crunchmeister
I know that reps have lives, have other things to do, etc. But if a rep went through the motions of meeting with a member, how long does it take to log in to ASC and post that info in admin / mod sections and fire off a PM to one of the admins who has the power to update the user's age?
I don't know where the bottleneck is in the vefirication process, but I can see why users are frustrated.
If the reps use the process that has been in place since November it takes 1 to 3 days from the date it is reported in the correct thread.
If it takes longer then that, talk to your rep because they have not done it correct, not the admins fault. And we do not update till the information has been received correctly.