Originally Posted by Brian McIlmoyle
Again.... the remaining retailers are servicing ALL OF CANADA.. if you were running a business.. who would you answer.. they guy who wants to give you money... or the guy who has already given you money and is waiting for delivery?
Keep in mind its a sellers market.. they can sell all they bring in ... so customer service to preserve market is not a significant factor in the decision.
Great service requires significant effort... of you could make the same money without expending the effort.. what would you do?
Look at it this way... there are 2 tables with a donut on each one... you get to have one donut... one table is 300 yards away on top of a hill ... the other three steps away... they are the same donut.... will you climb the hill and cross the 300 yards... or take the three steps to get the donut?
Answering your e-mail about when you will get your gun... is like climbing the hill and walking 300 yards for the same donut you can have by walking 3 steps..by answering the e-mail from the guy who wants to order a gun...
now if there were 8 retailers... and competition for market... well then the situation is reversed... then service becomes more important.
Answering a PAYING customer question's is part of business. Not doing that in a timely fashion is bad business practice. When it comes down to it it means A&A is a bad business. Now personally i couldn't give more of a fuck since if i have a big question i will call him or ask the people here. But it does put some kind of uncertainty when you spend $600+ on something and the seller doesn't answer you. Last time i check, the customer is the one keeping the business alive. Treating him like shit (and to me thats what not answer e-mails/phone calls/pm's etc etc) is.
It's like... i go buy a car, i ask the dealer questions about the car and he just looks at me and doesn't answer. I don't know about you but i wouldn't deal business there and i would tell everyone i know about it. Now it's true in Canada you are very limited with airsoft business, but from personal experience 007 answers all my questions pretty fast. Even if (for say) he is $50 more expensive, i would prefer going to him.
Just my little 2 cents.