Great guy to deal with. i got a $850 aeg from him about 3 weeks ago and it wasnt working, Sent it right back under the warranty and its being repaired right now. He isnt one of those guys that is going to try to find some loophole around things, he's a very honest guy.
One thing is that he gets tons of emails a day from tons of people about little things like,"wheres my gun" and "how much does this cost". And when that accumulates, the emails take longer to process and get through. Really, when you got questions like that and you want them answered now, you might as well pick up the phone, pay the 20cents or w.e for long distance if applicable and ask him, it will only take a minute of your and his time, and you get instant results!