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Old April 21st, 2007, 17:53   #18
Scotty aka harleyb
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Join Date: Mar 2004
Location: Toronto, Ontario
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At the medium-sized Mac store I used to work at, the main factor in refunding something like this is the time. Essentially, within a month we'd take it back and charge a 15% restock fee. In this case, with a misadvertised product, we'd probably take it back within a month at no restock fee, but after a month we'd charge the 15%. Something to consider...
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