Originally Posted by Cortexburn
A&A IMO should just take it back and put it back up for sale. Stand behind the product you sell. It's easier and better buisness to do this then put up a fuss and smear your replutation.
This instance should be a no-brainer for someone in retail.
its called standard customer service, you find that in all retail stores in Canada unless stated by the retailer "no refund/ exxhange"
i suspect you won't get your full amount back because you had the AICS for quite a while. Maybe you'll get most of the money back (or in-store credit) + some of their store's products. but anyhow, A&A should make up for their mis-advertisment.
Good luck, hope it goes well for you silent_lemon and keep us posted!