Originally Posted by Jayhad
a guy on my team ordered 2 Pro-win mech boxes from E-vike and paid via Visa 3 weeks ago. They say they never recieved payment but his visa statement clearly states they took the money. They won't ship the mech boxes until they reciev payment. They are no help and their customer service resembles what came out of my ass this morning.
If they paid their order with visa ! Good for them !
After one month or 30 days : they have an option it's called a payment reversal.
It's a kind of consumer protection if after 30 days they didn't received they good, the credit card company will take back the money from the dealer and give it back to you !
You have to call your visa contact, and make the claim..