Yeah, UPS is a joke unless you are shipping something substantial. But then, the Postal service tends to 'loose' things on a regular basis.
I laugh when I see EBay auctions for $10 items, and the only shipping method into Canada is UPS. I'm like: "Damn, some fool is gonna freek when he gets the bill".
Good to see someone is finally fighting this BS. Unfortunatly, I doubt anything will come of it.
When the going gets tough... the tough go cyclic.