Just to clarify, I believe Quaff was just speculating on the topic.
I was the one who had originally made a post about my disappointment about the product and posted up pictures. I've sent you an email in regards to the purchase and we can correspond privately in that manner.
I'm sorry that this had to happen while you are away on holidays and I understand the fact that you have limited access to Internet/email/phone. So, in that case, I have no problems waiting for responses and I know that I will receive nothing but the finest customer service from you. Thank-you for looking into this.