What a shitty situation. Is there no one local to him that can make a house call. Christ, If I sent out $500 and didnt get a gun in my hand after a week, Id be making a house call to withdraw my money...or some teeth, but prolly both.
if he gets his guns from out west, its should be easy enough to locate his supplier and discuss things with them. this conduct is unacceptable.
Better Business Bureau