I'm sure many of us have been in similar situations and felt the urge to STRIKE the person. I know I have. The problem is, many of these people aren't uneducated re: 11/11/11, but simply think they're above it. That arrogance is both infuriating and nearly impossible to recitfy, even with a well placed fist to the mouth.
"He resisted. I asked him to comply."
"Telling him to 'eat it, bitch' is not really a request."