Originally Posted by Goldman
yeha late shipping definitly does NOT require negative feedback IMO. As previously mentioned, much more goes into shipping, but there are so many other factors invoved. such as the current situation at Centerpoint mall causing a delay in the shipping my my G36 to a RELIABLE trader.
Recently hte PO at centerpoint mall in Toronto got flooded really nastily, and the storefront was heavily damaged. New floors, walls and roof have been installed, and the storefront that the PO was in has lost much stock. After bringing my G36 there to ship to Mb, I was quoted $63.44 for expresspost to MB, with 800 in insurance. Thats re-fucking-diculous, so i go home, and the next day I go to the PO in newtonbroke mall, where i pay a much more reasonable 33.28 for shipping, including insurance.
i know this is a specific occurance, but in all honesty, wierd shit like this happens a LOT when dealing with the PO, and there are just other factors involved that can delay shipping. Such as running out of Brown paper, or packing tape.
Shipping should be given a few days of leniency so long as the seller/trader stays in commo with the buyer/trader. The one thing that naggs the hell out of me with sellers that I will start giving a nutral rating for is not providing a tracking number. Its not hard, its on the RECIEPT that they gave you when you shipped it "the other day", so take 30 sec and post it.
Originally Posted by Goldman
Originally Posted by Brian McIlmoyle
For me.. it is all about meeting expectations.
when buying.. if I say I will buy something.. I am poised over the "send money" button at my on line banking site. It goes within the hour that I say I will buy it, cause the deal is not real till the money is in the bank.
when selling, you are posting it for sale.. it should be ready to go.. whatever it is. Or you should set reasonable expectations as to when it will be sent.
If you tell me , "I will send it next week, as I am too tied up to get to the PO till next Tuesday... so you will get it at the latest the Tuesday after that", you have established an expectation on my part. if it shows up on the wednesday.. fine.. within reasonable parameters of expectation..If it does not show up and I have to rattle your chain to get you to send the item.. that is not yours anymore, to it's new owner.. well you get a negative.
If it is crawling up on the expectation date.. and you PM me and say.. "look I have to amend the shipping date.. you will get it the end of the week.. I had something come up that got in my way" I have new expectations.. and as long as you meet them.. you still get a positive..
Pull that twice.. you get a neutral, three times.. well now you're jerkin me and you get a negative.
pretty simple, Hold to the deal.. you get a positive, don't hold to the deal and make me chase you to get my stuff... you get a negative.
Jerk me around.. take my money and never send the stuff... well that is something well outside of a trader rating system.
See your stating two differnt things, one thing says you'll only leave a negative if you have to chase the seller, and your also saying a negative if it dosent arrive within the stated time, which is it?
Honestly, how much business have
you done via mail, or PO, or at all even. Leeway of a few days i think is more than fair as long as the seller keeps in touch, given how busy things can get. For example, my above listed situation, or just not having time, it happens live with it. Also, your "didnt arrive when you said it would" rule include issues that are purley the fault of PO?
I completely agree with Goldman. His views are fair and well thought out without the "I payed, and I want it yesterday!!!" attitude.
As a seller you deal with alot of bullshit, and as for packaging the item, or items, before they sell.....NO! You have 5 items for sale after weeding through all the PM's asking questions they can find in 2 minutes if they'd search for their answers, the flakes, and the "I'm interested but it's too much." (why fuckin' even PM?). Then you get a guy who's interested in 3 of the items, pays for them, now you have to re-package??? Not fuckin' likely.
The package get's packaged after the payment is received. And hey some of us have a life, you pay late Friday night and I'm going away for the weekend (mind you you would be told this before-hand), your shit doesn't get shipped till Monday and that's that.
Some of this is extreme and some of it is basic. Every deal is unique, and you can't have a set standard for the unique. Basically, take every deal and assess it, then leave the apropriate rating for the deal in question.
Positive = Deal went as planed. or Was below expectations however was still acceptable.
Neutral = Satisfactory however could have been better.
Negative = Item not as described (and remember "One person's prize, is another's trash), "excellent condition" is relative. Jerked around. Shipping was slow as hell being shipped (not PO slow). No communication and left hanging after the funds were transfered.
COMMUNICATION AND HONESTY IS KEY!
My experience (not including about 30-35 other transactions outside of ASC and eBay):