Here are my two cents
In my opinion its all about community.
If people dont feel a general sense of comradeship, usually endorsed by a competent host you get these type of problems. When I started playing in niagara back in 2010, we new players were told again and again about safety rules to the point that it became somewhat tedious, were included in squads with experienced players, and treated like everyone else. Guess what, it worked. A lot of the people whom I started with are still members of the community, and are some of the best players Ive met.