You should PM a mod directly and bring it to there attention
Two weeks isn't that long to wait, a family emergency will always take priority to a internet sale in my book.
Some reassuring correspondence would be appreciated I'm sure but I would give them benefit of doubt and take into consideration there trade rating
There is another similar thread to this one http://airsoftcanada.com/showthread.php?t=172725
I hope you resolve this amicably which it seems you've been doing from day one.