I've always had an excellent experience when dealing with Hero and their store even has a lot of neat one off items that are not on the website as well. If what you order is out of stock, they'll work with you to eitehr get it or just pull it off your order list. Frankly it's the perfect place for a novice airsofter to visit, not only are there weapons (which are priced as the same as the competition or better & they price match) there's a whole assortment of decent quality gear available as well.
Never had an issue myself, as Wardlord asked I think _Whiskey_ should qualify his statement, seems odd considering Hero has the same stuff that everyone else carries pretty much at the same prices.
Any questions, just call it's toll free after all.
Last edited by Colin_S; February 3rd, 2014 at 20:42..