Yeap. The first time i had something break they were actually quite easy to deal with in terms of getting spare parts. Had the stock on my scar crack after i landed on it the wrong way, within a week i had 3 new stock pieces at my door step (2 for myself, 1 for someone else who broke theirs).
Now however, my mechbox cracked and since its proprietary I can't use anyone elses' V2 shell. Contact Ares back in December, got a reply from a lady named Belle saying she'd be looking into inventory and pricing for me. I've sent two follow up emails with no reply, getting annoying. You'd think mechbox shells would be a in plentiful inventory.
On a side note, anyone got an ares v2 shell they're willing to part with?