Originally Posted by Matt 'Maverick' Watts
Following the thread, it seems more that communication is the issue. A couple of ideas that may (or may not) help:
1) Is there a way to have a staff member that is online more able to handle the communication?
Many of us are online daily. Many of us already receive PMs concerning issue with retailer status etc. Unfortunately we don't have any more access to the people who can help than you guys do: the most we can do is post up messages in the admin area and wait for someone to come on and read it (and hopefully handle it).