Originally Posted by Swattiger
I wrote to their head office to request a replacement and will pay the cost + postage. Works well for me, even for a TM Thompson whole hop-up set.
Yeah but that's TM...I did the same and cost is not an issue. No response. I presently have two guns down with proprietary parts from Ares and although ZShot is VERY communicative, they cannot get parts or any kind of reasonable response from Ares over seas, or so I am lead to believe. Their (Ares that is) shite customer service will prevent me and anyone who asks my opinion from ever...and I mean EVER, buying Ares again. Unfortunately ZShot has chosen to represent Ares in North America and even with good comms. from ZShot they get painted with the same brush as Ares HK; sad to say but true. Guilty by association.