Originally Posted by Brian McIlmoyle
No.. he's whining because he did not get the answer he wanted..
how many "how 'bout now"? questions do you think they get regarding the release of new models... 100s a day?
If the only source of information was from a direct response to an inquiry I'd say that ignoring those inquiries would be bad customer service.
But when a company has a pretty good public face in the form of a website that historically has been pretty good for updating with new information and announcements. And does regular YOUTUBE release and question and answer sessions to address customer interest, I'd say they are doing a good job.
From what I read, I thought he was still trying to contact them since they were not responding on their Youtube channels. I didn't catch the part where the OP said they replied.
"How 'bout now" questions should be answered with a copy pasted canned message. IMO, anything is better than just not responding to your end-users.