Originally Posted by Brian McIlmoyle
You are not their customer. Their wholesale distributors are. you know the guys that make orders for 100s of guns at a time.
As interest in their product grows.. it's likely that the flood of inquiries from individuals made it impractical to respond.
Regardless the number of customers, if you don't respond, ultimately it's going to hurt you.
ever heard of Heckler & Koch's bad motto? "because you suck, and we hate you" This was stemmed directly out of H&K Customer Service for not helping the individual (they only deal with distributor or military/law-enforcement)
look what happened to them. The same can also occur to WE.