Here is the info i received.
When product comes in for repair, they all get worked on in the order they were received. Repair process can take up to 4-6 weeks and once your product has been diagnosed, repaired, shipped or any fees you may need to pay, your retailer should be in contact with you.*
If you are needing more detailed information you must have Plastic Soldier follow up directly with our Tech department for further status updates.