the Age verifiers are all volunteers and have real lives to attend to.
not all PM's will be answered within hours, they can take a few days or up to a week.
best not to spam them.
Also look into some games and events, there is usually at least 1 verifier at the game
"You know what the chain of command is? It's the chain I go get and beat you with 'til ya understand who's in ruttin' command here."