Ariel here from Airsoft Innovations. I don't think we've ever had any customer service threads here on ASC and we certainly haven't told anyone to contact us on here. That said, we do tell people to contact us through e-mails.
We've since gone through a server and website overhaul and this has caused us to lose a few e-mails to our spam and non existent e-mail addresses that were being put on our site.
We take every e-mail that we get and respond to them no matter what. If you'd like to resend an e-mail to us you can do that here: email@example.com
As for the OP's problem:
We can't fix this problem by reseating the relief valve because I think the o-ring is damaged. This will just allow the gas to escape no matter what. If you'd like to e-mail me at the above e-mail with your address, we'll get a fix out to you.
Airsoft Innovations Inc.