If he hasn't responded to your email yet then it's probably for a good reason, i.e. he's busy. I have never had a problem and always had a very quick response from Frank (24 to 48 hours). Be patient, he'll get back to you...his customer service is fantastic.
As for out of stock items... I find using the alerts very useful. It's the fastest way of finding out when something is in stock and then I usually jump on the store site right away and order it.
JIHAD...works both ways
Last edited by Armed Infidel; October 18th, 2010 at 17:26..