Around the end of July I made a custom order with omlpatches. Communication has been pretty bad, I only get answers if I email her first and ask. The order has supposedly shipped twice (no tracking number). I didn't really question the tracking number the first time since it was an order for 7, 3" badges, easily stuffed into an envelope, but now with a second (supposed) mailing not arriving I went online to look a little harder at them (as I clearly should have before). Apparently there's a lot of similar cases of this. I've requested to have my order refunded as I'm clearly never going to receive it. If she doesn't, do I have any other action I can take to recoup my losses?