If you want people on your side watch your language. Ive noticed that the people who cant write a decent note and be polite are the ones who complain the most, who seem the least patient and always start unnessasary threads and shame the name of good people because you've jumped to conclusion about a situation. You never know, something could have happened in his family and he was not able to communicate with you. it doesnt matter if it only takes 5 minutes, that may be 5 minutes he may not have.
This thread you've created is about a business matter. You named it wtf? and slipped the f bomb numerous times. That doesnt sound very mature to me. If this were between a certified retailer and yourself, talking the way you are is not going to help you accomplish what you want.
Be patient, be polite.
You'll get where your going with greater ease.