We typically ship out the order within 24 - 48 hours, and for items required modification or tailor-made, it may take up to 5 days for labor.
Why are so many people telling me to relax and be patient when by their own policy they are screwing me.
It took 96 hours for them to send me a single communication regarding my order, with the weekend it will take an additional 96 hours for them to receive my response.
So my order was delayed 6 days when I paid for express shipping, no big deal had they contacted me sooner... but they didn't, so I'm not shopping there anymore unless they go above and beyond to reconcile this issue.
This isnt the first problem, just the latest... and the last.