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Old August 20th, 2010, 11:46   #17
Rugger_can's Avatar
Join Date: Dec 2001
Location: Downtown Ottawa
Originally Posted by Brian McIlmoyle View Post
The mark of a good retailer is if you get what you ordered in a reasonable amount of time. Expedited shipping is a waste of money if the items is not shipped on the day of order.

Most sites do not say that the item will be shipped on the day of order they quote times of deliver from the date shipped. ( an many people presume that means they get their stuff after x days from ordering.. this is often a fallacy)

if you got your item within 4-5 days after it was shipped then they have met their promise .. even if it took them a week to process your order and ship it, provided there was no promise to ship on the date of order.
Having worked considerably in customer service for many years let me share with you what little Ive learned about the mark of good customer service.

When the customer believes that they in fact received good customer service.

You could provide magical instant shipping at no cost with gold plated boxes that performed sexual favors and none of that would matter if the customer did not believe that the service they received was satisfactory. Kinda sounds like a bum deal eh.

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